ISO 20000 Information Technology — Service Management System (IT-SMS)

ISO 20000 certification in Pakistan means Service Management System (SMS) is applied to the activities performed to design, plan, provide, operate, and control IT services performed by an organization. ISO/IEC 20000-1 is the first international standard applicable to these types, established in 2005 and has been revised twice in 2011 and 2018.
ISO/IEC 20000-1 includes service planning, design, transformation, delivery and improvement to meet service requirements and deliver value.

ISO/IEC 20000-1:2018 Requirements

ISO/IEC 20000-1 consists of 10 items: organizational environment, leadership, planning, support, operations, performance evaluation and improvement.See ISO/IEC 20000-3 for guide documents and ISO/IEC 20000-5 for best practices.The requirements of this standard have been established to be general and applicable to all organizations providing services, regardless of the type or size of the organization.

  • Scope
  • Normative references
  • Terms and definitions
  • Context of the organization
  • Leadership
  • Planning
  • Support of the service management system
  • Operation of the service management system
  • Performance evaluation
  • Improvement 

The Importance of IEC/ ISO 20000 Certification in Pakistan

Organizations can achieve the following effects through ISO/IEC 20000-1 certification.a) Improvement of service qualityb) Maintain a consistent level of service qualityc) Demonstrate ability to plan, design, transform, deliver and improve servicesd) Monitoring, measurement and review of SMS and servicee) Service commercialization, service integration, supplier management by company, customer service value determination

Prime’s Competency

Prime Consultants and Trainers has superior team of consultants and trainers to complete the requirements and compliance of ISO 20000 IT-SMS (Information Technology Service Management System).The consultants of Prime are contributing to the continuous development of customers by accurately assessing the suitability of the management system through the technology and expertise accumulated over. As a trusted national leader in management system consultancy and training, Prime Consultants and Trainers offers ISO 20000 consultancy, training & certification as well as Quality, Environmental, Health & Safety, Information Security, Food Safety and other Management System.Prime Consultants and Trainers has up-to-date knowledge of a wide range of specific scopes and legal requirements in major markets around the world, and provides the knowledge and services to support your entire global operation.